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Get in Touch with Eva & Elie Gems

At Eva & Elie Gems, your satisfaction is our top priority. Whether you’re exploring our elegant jewelry collections, looking for personalized pieces, or need customer support with your order, our dedicated team is here to support you every step of the way. We understand how important it is to feel confident in your purchase. That’s why we’ve made it easy to contact us for any assistance, custom jewelry design inquiries, or general questions about our products and services.

Reach Out to Us Directly

Have a question or concern? Don’t hesitate to reach out to our customer support. We are committed to providing fast, friendly, and knowledgeable customer support. Whether it's a shipping concern, product inquiry, or styling suggestion, we’re just a message or call away.

We encourage our customers to call or email us directly. If you're unsure which method to choose, emailing ensures a written record and often allows for quicker responses with detailed information.

Jewelry Customer Support Hours

We believe in being available when you need us most. Our team operates with convenient hours during the week and weekends to help you at your pace.

  • 🕒 Monday to Friday: 9:00 AM – 6:00 PM (EST)

  • 🕒 Saturday & Sunday: 10:00 AM – 4:00 PM (EST)

We pride ourselves on prompt and courteous service. Most queries receive responses within one business day.

Send Us a Message

Don’t feel like calling or emailing? You can also send us a message to our customer support directly through the form on this page. Simply enter your name, email address, and your message. A team member will respond shortly to provide personalized help. We review every submission with care to ensure each customer gets the attention they deserve.

Explore Custom Jewelry Design Options

If you’re dreaming of a one-of-a-kind jewelry piece, we would love to bring your vision to life. Whether it’s a personalized engagement ring, a birthstone pendant, or a special anniversary gift, our designers will collaborate with you to create something meaningful. To get started, send us a message or email us directly with your ideas.

Our custom jewelry design services are available by appointment and begin with an initial consultation. We’ll work with you on materials, gemstone choices, design sketches, and your timeline. The result? A timeless piece crafted with care and intention.

Follow Us for Jewelry Inspiration & Updates

Want to stay up to date with the latest from Eva & Elie Gems? Join our growing online community to access sneak peeks, exclusive offers, jewelry care tips, and much more. Our social channels are the perfect place to discover new arrivals, see behind-the-scenes craftsmanship, and find styling ideas that complement your wardrobe.

Feel free to tag us in your unboxing moments or jewelry selfies—we love seeing how you wear your Eva & Elie pieces.

Wholesale Inquiries & Media Collaborations

Are you a boutique owner, fashion stylist, or media professional interested in collaborating? We offer tailored wholesale options and media partnerships that reflect our values of elegance, sustainability, and craftsmanship. From supplying curated collections to participating in photoshoots and interviews, we’re open to meaningful collaborations.

Please direct all wholesale, influencer, and media requests to:
📧 gemsbyevanelie@gmail.com

Make sure to include details such as your company name, social links, or intended project scope. Our team will review and get back to you promptly.

Why Contact Eva & Elie Gems?

Choosing jewelry is a personal experience, and we’re honored you’ve chosen Eva & Elie to be part of your story. Whether you're shopping for yourself or a loved one, we want your experience to be seamless and memorable. That’s why we make it easy to get in touch with our jewelry customer support team for anything from sizing help to custom quotes.

Let’s Connect Today

We’re here to make your jewelry journey special. Whether you’re just browsing or ready to place an order, don’t hesitate to reach out. From expert styling tips to custom jewelry design consultations, Eva & Elie Gems is proud to offer personalized service with a human touch.

✨ Thank you for choosing Eva & Elie Gems. We can’t wait to assist you. ✨