How can I contact your customer support team?

You can reach our friendly support team via email at gemsbyevanelie@gmail.com or call us at +1 647 787 2034. We’re available Monday to Friday, 9 AM – 6 PM EST, and Saturday to Sunday, 10 AM – 4 PM EST.

Do you provide guidance on jewelry care?

Absolutely. We offer detailed jewelry care tips to help preserve the beauty and longevity of your pieces. Whether it’s cleaning advice or storage suggestions, our team is happy to help you maintain your treasures.

FAQ

Q: Is Eva & Elie Gems Inc. a registered business?

Yes, Eva & Elie Gems Inc. is a fully registered business, committed to offering premium handcrafted jewelry, expert jewelry care, and exceptional customer support.

1. Is Eva & Elie Gems Inc. a registered business?

Yes, Eva & Elie Gems Inc. is a fully registered business, dedicated to offering high-quality, handcrafted jewelry along with expert jewelry care and exceptional customer service.

2. Where do you ship?

We currently ship to Canada and the United States.

3. How long does shipping take?

Orders are processed and shipped within 3 to 8 business days depending on the location. Once your order has shipped, you will receive a tracking number to monitor its status.

4. Do you provide tracking for shipments?

Yes! All orders are shipped with tracking. A tracking number will be emailed to you once your order has been dispatched.

5. What is your return policy?

We accept returns within 15 days of purchase, provided the item is unworn and in its original packaging. For hygiene reasons, earrings are non-returnable.

6. How do I initiate a return?

To request a return, please contact our customer service team at gemsbyevanelie@gmail.com with your order number and reason for return. We will provide you with the necessary instructions.

7. When will my order be shipped?

Orders are processed and shipped within 3 business days of purchase. Once your order is shipped, you will receive a tracking number via email to monitor its status.

8. What types of jewelry do you offer?

We offer two main jewelry collections:

Natural Gemstones Collection – Features genuine, natural stones set in sterling silver with rhodium or gold plating for durability and elegance.

Lab-Created Stones Collection – A more affordable option that showcases high-quality lab-created stones set in 14K rolled gold for a luxurious look at a great value.

9. What is rolled gold?

Rolled gold is a high-quality metal finish where a layer of solid gold is permanently bonded to a base metal (such as brass) through heat and pressure. It is more durable and long-lasting than gold plating, making it an excellent option for fine jewelry at an affordable price.

Jewelry Care for Gold-Filled Pieces

Jewelry care is essential to preserve the beauty of your pieces. Here are our top care tips for gold-filled jewelry:

Avoid wearing your jewelry in swimming pools or oceans to prevent chlorine and salt damage.
Keep your jewelry as dry as possible and protect it from humidity.
Store each piece individually in airtight or microfiber bags to avoid scratches.
Don’t wear gold-filled jewelry during workouts—sweat can dull the finish.
Avoid harsh chemicals like perfume, hairspray, and lotions near your jewelry.
Use a non-scratch jewelry polishing cloth regularly to restore shine.

Jewelry Care for Natural Gemstone Pieces (Emerald, Ruby, Opal, Citrine, etc.)

Each gemstone has unique hardness and durability. Understanding this is key to proper jewelry care.

Wearing Frequency:

Hard stones like diamond, sapphire, and ruby (Mohs 9–10) are suitable for daily wear.
Medium-hard stones like aquamarine, emerald, morganite, and topaz (7.5–8) require gentle wear.
Softer gems like amethyst, citrine, garnet, and peridot should be worn with care.

Switching up your pieces often helps reduce wear and allows you to show off your diverse Eva & Elie collection.

CLEANING:

To clean your gemstone jewelry at home, simply use mild dish soap and warm water.
Do not submerge your emeralds in Acetone, Alcohol or Thinner.

Pearls and Opals should not be submerged in water. For these gems, simply wipe gently with a soft cloth to remove any build-up of dust and oils.

STORING:

To protect the vibrant colour of your gemstone pieces, remove your jewelry at the end of the day and store it safely, away from direct sunlight.

Store your pieces separately in a safe place, such as a fabric lined jewelry box or the microfibre jewelry pouches.

METAL PROTECTION:

To maintain the beauty and longevity of your jewelry, follow these wearing tips:

Put Jewelry on Last – Always wear your jewelry after applying lotions, perfumes, and makeup to avoid exposure to chemicals.

Avoid Water & Sweat – Remove your jewelry before showering, swimming, or exercising, as moisture can cause tarnishing or wear down the plating.